Return Policy
Made-to-Order Products
At Tivorbox, all products are made to order and customized to your specifications.
Because of the custom nature of our work, all sales are final and returns are not accepted.
Please review all order details carefully before placing your order. If you have any questions prior to purchase, feel free to contact us — we’re happy to help.
Order Cancellation Policy
When an order is placed, payment processing fees are charged immediately by the payment processor. These fees are non-refundable, even if an order is canceled before shipping.
Due to the high cost of our products, processing fees can be significant. Therefore:
• Orders canceled with a total value over $500 are subject to a 5% processing fee
• This fee reflects actual processing costs charged to us by the payment system
• The fee is non-refundable and cannot be recovered
By placing an order, you acknowledge and agree to this cancellation policy.
Returns
Because all Tivorbox products are custom-built and made to order, returns are not accepted.
Damages & Issues
We take great care in crafting and delivering your Tivorbox.
Please inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, contact us immediately. We will review the issue and work with you to resolve it promptly.
Exchanges
As all Tivorbox products are custom-made, we do not offer exchanges.
Processing & Shipping Times
Standard Orders: Processed within 2–3 weeks
Custom Orders: May require additional processing time, which will be communicated at the time of order
Shipping: Most deliveries are completed within 8–15 business days, depending on location
Contact Us
We’re always here to help with questions or concerns:
Email: info@tivorbox.com
At Tivorbox, all products are made to order and customized to your specifications.
Because of the custom nature of our work, all sales are final and returns are not accepted.
Please review all order details carefully before placing your order. If you have any questions prior to purchase, feel free to contact us — we’re happy to help.
Order Cancellation Policy
When an order is placed, payment processing fees are charged immediately by the payment processor. These fees are non-refundable, even if an order is canceled before shipping.
Due to the high cost of our products, processing fees can be significant. Therefore:
• Orders canceled with a total value over $500 are subject to a 5% processing fee
• This fee reflects actual processing costs charged to us by the payment system
• The fee is non-refundable and cannot be recovered
By placing an order, you acknowledge and agree to this cancellation policy.
Returns
Because all Tivorbox products are custom-built and made to order, returns are not accepted.
Damages & Issues
We take great care in crafting and delivering your Tivorbox.
Please inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, contact us immediately. We will review the issue and work with you to resolve it promptly.
Exchanges
As all Tivorbox products are custom-made, we do not offer exchanges.
Processing & Shipping Times
Standard Orders: Processed within 2–3 weeks
Custom Orders: May require additional processing time, which will be communicated at the time of order
Shipping: Most deliveries are completed within 8–15 business days, depending on location
Contact Us
We’re always here to help with questions or concerns:
Email: info@tivorbox.com